Terms & Conditions

Last Updated: September 25, 2026

Welcome to Omni Grocery. These Terms & Conditions ("Terms", "Terms and Conditions") govern your access to and use of the website omni-grocery.com (the "Website") and your purchase of products through our online store.

By accessing, browsing, registering on, or purchasing products through the Website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use the Website.

1. About Omni Grocery

Omni Grocery operates an online shopping platform through which customers can browse and purchase grocery, dairy, fruits and vegetables, snacks, cooking oils, and other products available on the Website.

The Website may display products, prices, offers, discounts, and availability that may change from time to time.

2. Eligibility

By using this Website, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.

  • The information you provide to us is accurate and complete.

  • You will use the Website only for lawful purposes.

  • You will not use the Website for fraudulent, abusive, or unauthorized activities.

If you are using the Website on behalf of another person or organization, you confirm that you have the authority to accept these Terms on their behalf.

3. Account Registration

Certain Website features may require you to create an account.

When creating an account, you are responsible for providing accurate and current information and maintaining the confidentiality of your account credentials.

You are responsible for activities carried out through your account. Please notify us promptly if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts where we reasonably believe there has been misuse, fraud, violation of these Terms, or unlawful activity.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, quantities, and other information displayed on the Website are accurate.

However:

  • Product images may vary slightly from the actual product.

  • Packaging may change from time to time.

  • Product availability may change without prior notice.

  • Product specifications may be updated by manufacturers.

  • Colours, sizes, packaging, and appearance may differ from images displayed online.

  • Minor errors or omissions may occasionally occur.

The actual product packaging, ingredients, nutritional information, expiry dates, and manufacturer information should be checked before consumption or use where applicable.

5. Product Availability

All products are subject to availability.

Adding a product to your cart does not necessarily guarantee that the product will remain available until your order is successfully processed.

We reserve the right to limit quantities or discontinue products at any time.

If a product becomes unavailable after you place an order, we may contact you regarding the unavailable item or cancel the affected portion of the order.

If payment has already been received for an item that cannot be fulfilled, the applicable amount will be refunded according to our Refund & Cancellation Policy.

6. Prices and Offers

Product prices displayed on the Website are subject to change without prior notice.

We may offer discounts, promotional prices, coupons, or other promotional offers from time to time.

Promotional offers may have their own eligibility requirements, validity periods, quantity limitations, or other conditions.

Unless specifically stated otherwise:

  • Offers cannot be exchanged for cash.

  • Promotional offers cannot necessarily be combined.

  • We reserve the right to modify or withdraw an offer at any time.

  • Promotional offers may be subject to product availability.

In the event of an obvious pricing or listing error, we reserve the right to correct the error and, where appropriate, cancel the affected order.

7. Orders

When you place an order through the Website, you are making a request to purchase the selected products.

After receiving your order, we may send an order confirmation or acknowledgement. An order confirmation does not necessarily mean that the order has been finally accepted if further verification or fulfilment is required.

We reserve the right to accept, reject, limit, or cancel an order for reasons including:

  • Product availability

  • Pricing or listing errors

  • Incorrect customer information

  • Delivery limitations

  • Payment issues

  • Suspected fraudulent activity

  • Unusual or excessive ordering activity

  • Violation of these Terms

  • Other legitimate business or operational reasons

8. Payment

Customers are responsible for providing accurate payment and billing information.

Payments may be processed through third-party payment service providers.

By submitting payment information, you authorize the applicable payment provider to process the transaction for your order.

We do not guarantee that every payment method will be available at all times.

If a payment fails or cannot be verified, we may cancel or place the relevant order on hold until the payment issue is resolved.

9. Inspection of Products

Customers should check their order as soon as reasonably possible after delivery.

If you receive:

  • A damaged product;

  • An incorrect product;

  • A missing product;

  • A leaking product;

  • A spoiled or unsuitable perishable product; or

  • Another significant issue with your order,

please contact us promptly.

Claims relating to perishable grocery products should generally be reported within 24 hours of delivery so that we can properly investigate the issue.

Please refer to our Refund & Cancellation Policy for further information.

10. Cancellation, Returns and Refunds

Order cancellations, returns, replacements, and refunds are governed by our Refund & Cancellation Policy.

Due to the nature of grocery and perishable products, certain products may not be eligible for return after successful delivery unless they are damaged, defective, incorrect, spoiled, or otherwise eligible under applicable law.

We may request photographs, videos, order information, or other reasonable evidence to verify a complaint.

11. Customer Responsibilities

When using the Website, you agree not to:

  • Use the Website for unlawful purposes.

  • Provide false or misleading information.

  • Attempt to gain unauthorized access to the Website or another customer's account.

  • Interfere with the operation or security of the Website.

  • Introduce viruses, malware, or other harmful code.

  • Use automated systems to scrape or collect Website information without permission.

  • Place fraudulent or abusive orders.

  • Misuse promotional offers, discounts, coupons, or referral benefits.

  • Copy, reproduce, modify, or commercially exploit Website content without authorization.

12. Intellectual Property

All content available on the Website, including but not limited to:

  • Logos

  • Brand elements

  • Text

  • Graphics

  • Images

  • Product presentation

  • Website design

  • Icons

  • Page layouts

  • Software and functionality

may be owned by or licensed to Omni Grocery or its respective content providers.

You may use the Website for personal and lawful shopping purposes only.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit Website content without prior written permission, except where permitted by applicable law.

13. Third-Party Services and Links

The Website may use or link to third-party services, including payment processors, delivery providers, analytics services, communication services, or other external platforms.

Third-party services operate under their own terms and privacy policies.

Omni Grocery is not responsible for the policies, availability, security, or performance of third-party websites or services except to the extent required by applicable law.

14. Privacy

Your use of the Website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using the Website, you acknowledge that you have read and understood the applicable Privacy Policy.

15. Promotional Communications

If you subscribe to our newsletter or promotional communications, you may receive information about products, discounts, offers, and store updates.

The Website currently provides an option for customers to subscribe for store updates and discounts.

You may unsubscribe from promotional communications at any time using the unsubscribe option included in the communication or by contacting us.

Transactional communications relating to your orders may still be sent where necessary.

16. Disclaimer

We make reasonable efforts to keep the Website available and information accurate. However, the Website and its content are provided subject to availability and may occasionally contain errors, interruptions, delays, or inaccuracies.

We do not guarantee that:

  • The Website will always be available or uninterrupted.

  • Every product will always be available.

  • Product information will always be completely error-free.

  • The Website will be free from technical issues or harmful components.

Nothing in these Terms excludes or limits any rights or protections that cannot legally be excluded or limited under applicable law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Omni Grocery shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of the Website or products purchased through it.

This does not limit liability where such limitation is prohibited by applicable law, including liability that cannot legally be excluded.

18. Force Majeure

Omni Grocery shall not be responsible for delays or failure to perform obligations where such failure results from circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters

  • Floods

  • Fire

  • Severe weather

  • Government restrictions

  • Public emergencies

  • Strikes or labour disruptions

  • Transportation disruptions

  • Internet or telecommunications failures

  • Supply-chain disruptions

  • Other events beyond our reasonable control

19. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, products, business practices, or applicable legal requirements.

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with the Website, products, or these Terms shall be subject to the jurisdiction of the competent courts or authorities having jurisdiction under applicable law.

21. Contact Us

If you have questions regarding these Terms & Conditions, your order, or our services, you can contact us using the details below:

Omni Grocery

Phone: +91 78359 48531

Email: partnerships@omni-grocery.com

Business Addresses:

Third Floor, Shop No. 305, Plot No. 9, Pocket-7, Sector-12 Dwarka, Aggarwal Complex, New Delhi – 110075

Kharadi Main Road, Wagholi, Pune, Maharashtra – 412207

Plot No. 155, Sector 17, Kharghar, Panvel, Maharashtra – 410210

These contact details and addresses are currently displayed on the Omni Grocery website.

22. Acceptance of Terms

By accessing or using omni-grocery.com, creating an account, placing an order, or otherwise using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these Terms, please discontinue use of the Website.