Shipping Policy

Last Updated: 05-06-2026

Thank you for shopping with VIVIDVORTEX SOLUTIONS PRIVATE LIMITED. We are committed to delivering your groceries and household essentials quickly, safely, and efficiently. Please review our Shipping Policy to understand how we process and deliver your orders.

1. Order Processing

  • Orders are processed after successful payment confirmation.
  • Most orders are processed within 1–2 business days.
  • Orders placed on weekends or public holidays may be processed on the next working day.
  • During peak seasons, promotional events, or high-demand periods, processing times may be slightly longer.

2. Delivery Areas

Omni Grocery currently delivers to selected locations. Delivery availability may vary depending on your postal code and service area.

Customers can check delivery availability by entering their address or PIN code during checkout.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • We may offer free shipping on eligible orders that meet the minimum purchase requirement.
  • Promotional shipping offers may be available from time to time.

4. Delivery Time

Estimated delivery times may vary based on:

  • Delivery location
  • Product availability
  • Weather conditions
  • Public holidays
  • Operational or logistical factors

Most orders are delivered within 1–7 business days from the date of dispatch.

Please note that delivery timelines are estimates and not guaranteed.

5. Order Tracking

Once your order has been shipped, you may receive:

  • A shipping confirmation email
  • SMS notifications
  • Tracking details (where available)

Customers can use the provided tracking information to monitor delivery status.

6. Delivery Attempts

Our delivery partners may make one or more attempts to deliver your order.

If delivery cannot be completed due to:

  • Incorrect address information
  • Customer unavailability
  • Failure to answer delivery calls

the order may be returned, cancelled, or subject to additional delivery charges for re-delivery.

7. Damaged or Missing Items

If your order arrives with:

  • Damaged products
  • Missing items
  • Incorrect products

Please contact our customer support team within 24 hours of delivery and provide relevant details and photographs (if applicable).

8. Delayed Deliveries

While we strive to meet estimated delivery timelines, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Transportation disruptions
  • Government restrictions
  • High order volumes

We appreciate your patience and understanding in such situations.

9. Order Cancellation

Orders may be cancelled before they are processed or dispatched. Once shipped, cancellation requests may not be possible. Please refer to our Return & Exchange Policy for additional information.

10. Contact Us

For any shipping-related questions or concerns, please contact us:

Omni Grocery
Email:  partnerships@omni-grocery.com
Phone: 7835948531
Website: omni-grocery.com

We appreciate your trust in Omni Grocery and look forward to serving your grocery and household shopping needs.