Shipping Policy

Last Updated: September 29, 2026

At Omni Grocery, operated by Vividvortex Solutions Private Limited, we are committed to making your grocery shopping experience convenient and reliable. This Shipping & Delivery Policy explains how orders placed through omni-grocery.com are processed, shipped, and delivered.

1. Order Processing

Once you successfully place an order on our Website, we begin processing your order based on product availability and the delivery information provided at checkout.

After your order is received:

  • Your order details will be reviewed and processed.

  • Products will be prepared for dispatch.

  • Your order will be handed over to the applicable delivery or logistics partner.

  • You may receive order and delivery-related updates through the contact information provided during checkout.

Order processing times may vary depending on product availability, order volume, location, and other operational factors.

2. Delivery Areas

We deliver orders to eligible locations supported by our delivery and logistics network.

Delivery availability may depend on:

  • Your PIN code or postal code

  • Product availability

  • Delivery partner coverage

  • Local operating conditions

  • Product type and delivery requirements

Before placing an order, customers should ensure that the delivery address and contact information provided are accurate and complete.

We reserve the right to restrict delivery to certain locations where delivery services are unavailable or cannot reasonably be provided.

3. Delivery Time

Estimated delivery time may vary depending on the delivery location, product availability, order volume, and other circumstances.

The estimated delivery timeframe, where applicable, will be communicated during the ordering process or through subsequent order updates.

Delivery timelines are estimates and may be affected by circumstances outside our reasonable control, including:

  • Traffic and transportation delays

  • Weather conditions

  • Public holidays

  • High order volumes

  • Delivery partner delays

  • Address-related issues

  • Local restrictions

  • Unforeseen operational circumstances

We will make reasonable efforts to deliver orders within the estimated timeframe.

4. Shipping Charges

Applicable delivery or shipping charges, if any, will be displayed during the checkout process before the order is completed.

Shipping charges may vary depending on factors such as:

  • Delivery location

  • Order value

  • Delivery method

  • Product type

  • Promotional offers

  • Applicable service conditions

Where free delivery is offered, the applicable eligibility conditions will be displayed on the Website or during checkout.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at the time of placing an order.

This may include:

  • Full name

  • House/Flat/Shop number

  • Building or society name

  • Street/locality

  • City

  • State

  • PIN code

  • Contact number

  • Any relevant delivery instructions

Omni Grocery will not be responsible for delivery delays, failed deliveries, or additional delivery attempts caused by incorrect, incomplete, or outdated address information provided by the customer.

6. Delivery Attempts

Our delivery partner may make reasonable attempts to deliver your order to the provided address.

If the customer is unavailable at the time of delivery, the delivery partner may attempt to contact the customer or make another delivery attempt, depending on the applicable delivery process.

If delivery cannot be completed after reasonable attempts because of customer-related circumstances, the order may be returned or cancelled.

Any refund arising from such cancellation will be handled in accordance with our Refund & Cancellation Policy.

7. Receiving Your Order

Customers are advised to check their order at the time of delivery or as soon as reasonably possible afterward.

Please verify:

  • Number of items received

  • Product names

  • Packaging condition

  • Visible damage

  • Any missing or incorrect items

If you receive a damaged, incorrect, missing, leaking, or unsuitable product, please contact us promptly.

For perishable grocery products, complaints should preferably be reported within 24 hours of delivery.

8. Perishable and Fresh Products

Omni Grocery may offer products such as fruits, vegetables, dairy products, and other food items that may be sensitive to temperature and storage conditions.

Customers should promptly store products according to the instructions provided on the product packaging.

Once an order has been successfully delivered, Omni Grocery cannot be responsible for deterioration caused by improper storage or handling by the customer.

If a product arrives spoiled, damaged, leaking, or otherwise unsuitable, please contact us promptly so that we can review the issue in accordance with our Refund & Cancellation Policy.

9. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur.

Delays may result from circumstances including:

  • Severe weather

  • Traffic or transportation problems

  • High order volumes

  • Logistics disruptions

  • Public holidays

  • Technical issues

  • Product availability

  • Government restrictions

  • Events beyond our reasonable control

We will make reasonable efforts to keep customers informed when significant delivery delays occur.

10. Undelivered or Returned Orders

An order may be considered undelivered or returned where:

  • The delivery address is incorrect or incomplete.

  • The customer is unavailable after reasonable delivery attempts.

  • The customer refuses to accept the order.

  • The delivery location is outside our serviceable area.

  • Delivery cannot be completed due to circumstances beyond our reasonable control.

Any refund for an undelivered or returned order will be considered according to the circumstances and our Refund & Cancellation Policy.

11. International Delivery

Omni Grocery's website currently displays country sections including India, USA, UK, Canada, Australia, UAE, Germany, and France.

However, the availability of actual delivery services may vary by location and product.

International delivery, where offered, may be subject to:

  • Destination-country restrictions

  • Customs requirements

  • Import regulations

  • Duties and taxes

  • Product-specific restrictions

  • Delivery partner availability

  • Local laws and regulations

Unless specifically stated otherwise at checkout, customers may be responsible for applicable customs duties, taxes, or other charges imposed by the destination country.

12. Order Tracking

Where tracking is available, customers may receive tracking or delivery information through the contact details provided during checkout.

Tracking availability depends on the applicable delivery or logistics provider.

If you have not received an expected delivery update, you may contact our customer support team with your order number.

13. Change of Delivery Address

Customers should carefully verify their delivery address before completing an order.

If you need to change the delivery address after placing an order, please contact us as soon as possible.

We cannot guarantee that an address change can be made after the order has been processed or dispatched.

Additional delivery charges or other conditions may apply where an address change is possible.

14. Shipping Restrictions

Certain products may have specific delivery restrictions because of their nature, storage requirements, availability, or applicable laws.

We reserve the right to restrict or cancel delivery of products to locations where delivery is not reasonably possible or legally permitted.

15. Contact Us

If you have questions regarding shipping, delivery, delayed orders, or your delivery status, please contact us:

Omni Grocery
Operated by: Vividvortex Solutions Private Limited

Phone: +91 78359 48531
Email: partnerships@omni-grocery.com

Business Addresses:

Third Floor, Shop No. 305, Plot No. 9, Pocket-7, Sector-12 Dwarka, Aggarwal Complex, New Delhi – 110075

Kharadi Main Road, Wagholi, Pune, Maharashtra – 412207

Plot No. 155, Sector 17, Kharghar, Panvel, Maharashtra – 410210

16. Changes to This Shipping Policy

Vividvortex Solutions Private Limited reserves the right to update or modify this Shipping & Delivery Policy from time to time.

Any changes will be published on this page with a revised "Last Updated" date.

Customers are encouraged to review this policy periodically for the latest information.

17. Related Policies

For additional information, please also review:

  • Privacy Policy

  • Terms & Conditions

  • Refund & Cancellation Policy

By placing an order through omni-grocery.com, you acknowledge and agree to the applicable terms of this Shipping & Delivery Policy.