Privacy Policy

Last Updated: September 25, 2026

Omni Grocery ("Omni Grocery", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide while using our website, omni-grocery.com (the "Website").

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your personal information when you browse our Website, create an account, place an order, subscribe to our updates, or otherwise interact with our services.

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you create an account, place an order, contact us, or subscribe to our services, we may collect information such as:

  • Full name

  • Email address

  • Mobile or telephone number

  • Billing address

  • Shipping/delivery address

  • City, state, country, and PIN code

  • Account login information

  • Order and purchase history

  • Information you provide when contacting our customer support

Payment Information

When you make a purchase, payment information may be processed through our third-party payment service providers.

We generally do not store your complete debit card, credit card, UPI, or banking credentials on our own servers. Payment information is handled by the applicable payment gateway according to its own privacy and security practices.

Automatically Collected Information

When you visit our Website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Time and date of visits

  • Referring website

  • General usage and interaction information

This information may be used to maintain, secure, and improve our Website and services.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfil your orders

  • Deliver products to your requested address

  • Create and manage your customer account

  • Process payments and refunds

  • Send order confirmations and updates

  • Communicate with you regarding your orders or enquiries

  • Provide customer support

  • Respond to your questions and requests

  • Improve our products, Website, and services

  • Personalize your shopping experience

  • Send promotional offers, discounts, newsletters, and store updates where permitted

  • Detect and prevent fraud, unauthorized access, and other security issues

  • Maintain Website functionality and security

  • Comply with applicable legal and regulatory requirements

We will use personal information for purposes that are reasonably necessary for providing our services and operating our business.

3. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may help us:

  • Remember items in your shopping cart

  • Remember your preferences

  • Keep you signed in

  • Understand how visitors use our Website

  • Improve Website performance

  • Provide relevant offers and communications

  • Maintain security

You can configure your browser to refuse or delete cookies. However, disabling certain cookies may affect some Website features and functionality.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share information with trusted service providers when necessary to operate our business and provide services to you. These may include:

  • Payment processors and payment gateways

  • Delivery and logistics partners

  • Hosting and technology service providers

  • Website analytics and performance providers

  • Email and communication service providers

  • Customer support providers

  • Fraud prevention and security service providers

Such parties may receive only the information reasonably necessary to perform their services.

We may also disclose information where required by applicable law, legal process, court order, government authority, or to protect our legal rights, users, property, or security.

5. Payment Security

Payments made through our Website may be processed by third-party payment providers.

We do not intend to store complete payment card details or banking credentials on our servers. Payment providers may collect and process payment information according to their respective privacy policies and security standards.

You should review the privacy policy and terms of the payment provider used for your transaction.

6. Order and Delivery Information

To successfully process and deliver your order, we may need to share relevant information such as your name, phone number, and delivery address with delivery partners, logistics providers, or other service providers involved in fulfilling your order.

This information will be used for purposes related to order fulfilment and delivery.

7. Marketing Communications

If you subscribe to our newsletter, promotional communications, or store updates, we may use your email address or other contact information to send you information about:

  • New products

  • Special offers

  • Discounts

  • Promotions

  • Store updates

  • Other relevant information about Omni Grocery

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication or by contacting us.

Transactional communications, such as order confirmations, payment notifications, shipping updates, and important service-related messages, may still be sent when necessary to fulfil your order or provide our services.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Processing and maintaining your orders

  • Providing customer support

  • Maintaining business and transaction records

  • Resolving disputes

  • Preventing fraud and misuse

  • Complying with legal, accounting, tax, and regulatory requirements

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, loss, or misuse.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

10. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

  • Request information about the personal data we process about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where legally permitted

  • Withdraw consent where processing is based on consent

  • Request information regarding how your personal data is being used

  • Contact us regarding privacy-related concerns or complaints

Certain information may need to be retained where required by law or where necessary for legitimate business purposes.

The Digital Personal Data Protection Act, 2023 provides a framework governing the processing of digital personal data in India, including consent and withdrawal of consent in applicable circumstances.

11. Children's Privacy

Our Website is intended for general consumers and is not knowingly directed toward children who are not legally permitted to use our services.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

12. Third-Party Websites and Services

Our Website may contain links to third-party websites, payment services, social media platforms, delivery services, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We recommend reviewing the privacy policies of any third-party service before providing them with your personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be posted on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.

Omni Grocery

Phone: +91 78359 48531
Email: partnerships@omni-grocery.com

Address:

Third Floor, Shop No. 305, Plot No. 9, Pocket-7, Sector-12 Dwarka, Aggarwal Complex, New Delhi – 110075

Kharadi Main Road, Wagholi, Pune, Maharashtra – 412207

Plot No. 155, Sector 17, Kharghar, Panvel, Maharashtra – 410210

We will make reasonable efforts to respond to privacy-related requests and concerns within the applicable timeframe.